How to Help Your Friend on the Computer

First get Windows Live http://get.live.com/betas/messenger_betas Install the program then make a user and tell your friend the same thing I told you.
Now start the program Windows Live Messenger then sign in then search your friends user name where it says (Find a contact).
Then put them on your friends list and press on their user name and tell your friend to do the same but your friend will except to be your friend then tell your friend to double press (in windows messenger live)on your user and a window will pop up and have a little chat together to tell that both of you are at the computer then press on Show menu and its at the top right corner the Actions, Request remote assistance and accept it then a window come up and you monitor what he does then if he wants he can let you in control of his computer!
Then you can show him how to help him delete the file.